Custom development becomes credible when a repeated workflow has a clear user and owner, meaningful friction, usable and authorized information, an explicit authority model, measurable value, and a documented gap after suitable process changes and approved commercial tools have been considered.
- The workflow and current baseline can be observed rather than guessed.
- The organization can explain why configuration, integration, or process change is insufficient.
- Realistic evaluation cases and competent reviewers are available.
- Someone can own operation, maintenance, support, and change after the prototype.